Terms of Use

These Terms of Use (“Terms”) govern access and use of the Service.  Please read the following Terms carefully before using, accepting and/or registering for the Service.  By accessing the Service and/or registering as a User (as defined below), you accept these Terms, and acknowledge that you, on your own behalf as an individual and on behalf of your employer or another legal entity, have read, understood and agreed to comply to the following terms and conditions.

Please also take a moment to read our Privacy Policy, which forms part of these Terms.

If you have any questions or concerns, feel free to email us at contact@metroretro.io.  If you do not accept these Terms, do not access or use the Service.

Metro Retro is a trading name of Deqo Software Limited, a company incorporated in England with registered number 11594409 whose registered office is at 93 Dale Wood Rd, Orpington BR6 0BY.

1. Definitions

1.1  In these Terms, the following terms have the following meanings:

“Account” has the meaning set out in Clause 2.1;

“Board(s)”means a virtual space for collaboration accessible via a unique URL provided by Metro Retro.

“Content” means the Boards and any image, text, vote, comment or other data record added to a Board by a User,:

“Owner(s”)means for each Board the User that created that Board;

“Service” means the right to use the software provided by Metro Retro to create Boards, publish and distribute text and image Content on Boards and the provision of the Boards.

“Subscriber” means a User who has paid for a valid Subscription;

“Subscription Period” means the period of a valid Subscription’

“Subscription” has the meaning set out in Clause 4.1’

“Terms” means these Terms and Conditions;

“User(s)”means individuals that have registered an Account and/or who create or are authorised to use a Board under these Terms;

“Website” means the Metro Retro website.

1.2  These Terms include the Data Protection Policy, which is hereby incorporated by reference.

2. Registration

2.1  In order to use the Service, Users must register an account and voluntarily supply some personal data; their name and email address(an “Account”).  This data will only be used in accordance with Metro Retro’s Privacy Policy and may be amended by the User by logging into their Account.  The User is responsible for maintaining security of their login credentials, including through any third party logins.  The User authorises Metro Retro to use the email address provided by that User for contact and for any contract notifications.

2.2  If a User creates an Account using an email address belonging to their employer or other entity, the User represent and warrant that they have authority to create an account on behalf of such entity and further agrees that Metro Retro may share your email address with and control of your account may be taken over by such entity (the “Corporate Customer”).  Upon any such takeover, the administrator controlling the email account may be able to (i) access, disclose, restrict or remove information from that account, (ii) restrict or terminate your access to the Service and (iii) prevent you from later disassociating such account from the Corporate Customer.

3. Use of the Service

3.1  Metro Retro grants the User a licence to create, to publish and distribute text and image content on Boards, for its own business purposes, including for the provision of seminars, workshops or the provision of your services to third parties, subject always to the restrictions on Content and obligations under these Terms.

3.2  Users may collaborate with other Users by joining Boards simultaneously.   Boards created within Metro Retro are directly linked to the Owner of that Board).  The Owner can invite other Users can be invited to collaborate by sharing the unique URL of the Board and, if applicable, the Board password.  

3.3  The Owner is responsible for all Content additions, updates and deletions made to their Board, including edits by all other Users that have been invited by them or their invitees. By inviting other Users, the Owner grants those Users a full licence to access, view and edit all content within that Board, as well as to invite further Users.  

3.4  The Owners agrees not to post or allow to be posted or to remain displayed any content might infringe any applicable laws, regulations or third party rights, or that is obscene, indecent, pornographic, seditious, offensive, sexist, homophobic, defamatory, threatening, liable to incite racial or religious hatred, menacing, blasphemous, or in breach of any third party intellectual property rights on a Board.  Users may not publish or cause to be published via the Service, any material which is harmful, deliberately inaccurate, libellous or otherwise inappropriate, or which is otherwise deceptive or purports to represent the identity of another person, body or legal entity The above also applies to any Metro Retro curated content used or removed to any other sites or software by Users without Metro Retro’s prior written consent.  

3.5  Users may not and may not allow any other Users or any third party to:

(i) give, sell, rent, lease, timeshare, sublicense, disclose, publish, assign, market, sell, display, transmit, transfer or distribute any portion of the Service;

(ii) disable or interfere with our security-related features;

(iii) reverse engineer, decompile or disassemble, decrypt or, attempt to derive the source code of the Service or the software used to provide it;

(iv) copy, modify, improve, change or create any derivative work of the Service; or 

(v) remove or alter Metro Retro’s or any third party’s identification, attribution or copyright notices, trademarks, or other proprietary rights joined to or provided as part of our Services.

3.6  Users are responsible for obtaining all consents for the use of Personal Data (as such term is described in the Data Protection Policy) from the owners’ of that Personal Data.  

3.7  Metro Retro reserves the rights to use, process, access, display, copy and store any Content submitted to the Service by Users for the purposes of providing and improving our services only and always in alignment with our Privacy Policy

3.8  The Owner is responsible for all Users authorised by them to use a Board and agrees to indemnify Metro Retro for any costs or losses including without limitation any fines it may occur because of a breach of any Users on of the terms of this Clause 3.

4. Subscriptions and Payment

4.1  The User’s rights and obligations will be based on the type of subscription chosen (i.e., free or paid Subscription).  Details about the different types of Subscriptions and the limits and available features associated with the Services along with instructions on how to purchase one are available on request by emailing contact@metroretro.io. Please note that Subscription Fees are subject to change from time to time.  Metro Retro will not change a Subscription Fee during the term of a Subscription, only on renewal of such Subscription.  

4.2  The functionality of free Services is limited. Usage over these limits or access to certain features will not be possible without purchasing a Subscription. A User can change the type of Subscription by emailing contact@metroretro.io and following the instructions, if any, provided to you in response to your change request;

4.3  By buying a Subscription (such purchase, a “Transaction”) a User authorises Metro Retro (or its third party payment processor) to charge for that Transaction and represents and warrants that they have the legal right to use the proposed payment method. The User may be asked to supply additional information including, without limitation, credit-card numbers, expiration dates and billing addresses.

4.4  Metro Retro’s current payment merchant is Paddle of 70 Wilson St, Finsbury, London EC2A 2DB, United Kingdom.

4.5  If the User purchases a recurring Subscription, the User agreements that Metro Retro may charge for renewals of the Subscription at the then-applicable rate unless The User cancels the Subscription as set out below.  The User also agrees that Metro Retro (or its third party payment processor) may automatically charge you in accordance with term of your Subscription (e.g., each month, quarter or year), on the calendar day corresponding to the commencement of your Subscription, using the Payment Information you have provided, or on the next business day.

4.6  You may cancel a Subscription at the end of the then-Subscription Period.  You will not be entitled to any refund in respect of any pre-paid amounts.  

4.7  At the end of the Subscription Period, you will lose access to any paid Services. Any Content loaded to a Board during the Subscription Period will remain available to you for a period of 7 calendar days.  During this period we will make the data available to you as an export.  

4.8  Fees are quoted Net of VAT, and if applicable VAT may be added by our third party payment provider.

4.9  Metro Retro may, at its discretion, offer a free trial Subscription for a limited period of time (“Free Trial“).  A User may be required to enter billing information in order to sign up for the Free Trial, but will not be charged by Metro Retro until the Free Trial has expired.  Thirty days after the Free Trial period, unless the User has cancelled their Subscription, the User will be automatically charged the applicable Subscription Fee

5. Termination

5.1  Metro Retro reserves the right to terminate the access of any User who has not paid a Subscription Fee to any and all parts of the Service at any time, without cause or notice.  If you are a Subscriber, we may only terminate your Subscription during a Subscription Period if you commit a material breach of these Terms, by giving you written notice.  

5.2  If you wish to terminate your account with Metro Retro, then please follow the instructions contained within our Privacy Policy.  Please note no Subscription fees paid will be returned.

6. Support

6.1  Metro Retro does not warrant either an error free or continuous service. In using Metro Retro you accept these terms, and the impact of such potential limitations to the Service e.g. loss of data on an active Board.  All warranties applied at law which can be disclaimed are hereby disclaimed.

6.2  If there is any loss or corruption of any data associated with the Services, Metro Retro will use commercially reasonable efforts to restore the lost or corrupted data from the latest backup of such data maintained by Metro Retro. Except for the foregoing, Metro Retro will not be responsible for any loss, destruction, alteration, unauthorized disclosure or corruption of any such data.

6.3  Metro Retro will provide levels of support to Subscribers in accordance with the terms of their Subscription.  

7. Intellectual Property Rights

7.1  The Service and software, including all content contained or displayed on our Website, are property of Deqo Software Ltd and may be protected by applicable copyright or other intellectual property laws treaties. We reserve all rights in relation to all such intellectual property rights, the Metro Retro trademark, Website content and software provided in connection with the Service.

7.2  We will not use any Content provided by you save as strictly necessary to operate the Service and store and make such Content available to you.  As between us, you will remain the owner of all your Content. However we will not be obliged to return any Content to you on termination of these Terms, or destruction of a Note.

7.3  The Website may contain links to third party websites that are not owned or controlled by Metro Retro. We accept no liability for any third-party website, in reference to their content, privacy policy, or practices.

8. Liability

8.1  To the extent its liability can be limited at law, Metro Retro’s total aggregate liability howsoever arising under or in connection with our Services shall not exceed an amount equal to the Fees for all Services paid to the Supplier in the 12-month period immediately preceding the first incident giving rise to any claim under these Terms.

8.2  Notwithstanding the foregoing, under no circumstances but only to the extent permissible at law, including but not limited to breach of contract, tort, or negligence, will Metro Retro, its licensors, or service providers be liable for any direct, indirect, special, incidental, punitive, exemplary, or consequential damages (including lost profits) that arise out of or are related to your use of the Service. These exclusions and limitations of liability will apply to the fullest extent permitted by law and will survive cancellation or termination of your Subscription.

9. Feedback and Error Reporting

9.1  The User may provide Metro Retro with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to the Website and Service(“Feedback”) via email. The User acknowledges and agrees that: (i) they shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) Metro Retro may have development ideas similar to the Feedback; (iii) the Feedback does not contain confidential information or proprietary information from the User or any third party; and(iv) Metro Retro is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.

10. Changes

10.1  Metro Retro reserves the right to vary these Terms from time to time. Updated Terms will be displayed on the Site and by continuing to use and access the Services following such changes, you agree to be bound by any variation made by us. It is the User’s responsibility to check these Terms from time to time to verify such variations.

11. General

11.1  These terms are governed by English law, and you agree to the exclusive jurisdiction of the English courts.

11.2  A person who is not a party to these Terms shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its provisions.

11.3  Metro Retro is not liable to you for failure to comply with these Terms because of circumstances beyond its reasonable control, [including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident].

11.4  No one other than a party to these Terms has any right to enforce any of these Terms.

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These are the Terms of Use that were valid up to 30th Jan 2021.

Terms of Use

Account

An account must be created with Metro Retro in order to use the service. This allows a users content to be linked to their account and for them to be able to utilise the controls of their account and content within the limitations of the software. The information or data provided by the user will be used within the boundaries set out in the Metro Retro Privacy Policy.

Users are responsible for activities undertaken within their account and curated content. Metro Retro is not liable for any acts or omission by users, or new users invited to participate, in the software or board.

Content

In using Metro Retro, the content curated by a user is completely under their control and within their responsibility. The Metro Retro boards or workspaces created by a user (including content created by new, invited users) are controlled by the board owner, and they are liable for any issues resulting from the content created within these boards.

Responsibility of Users

Metro Retro acknowledges that there is potential for users to create content that violates privacy or publicity rights; or infringes intellectual and other proprietary rights. Metro Retro disclaims any responsibility for any harm or use of this content created by any user. This also applies to any Metro Retro curated content used or removed to any other sites or software by users.

Changes

If Metro Retro requires an update to its Terms of Use, Privacy Policy or fundamental user offering then users will be contacted directly with details of the change and information on any action required. Users will be contacted via email, using the email address provided at account creation.

Termination

Metro Retro may terminate access to any and all parts of the service at any time, without cause or notice. If you wish to terminate your account with Metro Retro, then please follow the instructions contained with the Privacy Policy.

Warranty

Metro Retro have no warranty agreements for it’s services and offer neither an error free or continuous service. In using Metro Retro you are accepting of these terms, and the impact of such potential limitations to the service e.g. loss of data on an active board.

This Privacy Policy was valid until 6th May 2021.

Privacy Policy

Last updated 30th January 2021 00:00 (GMT)

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are

This website is operated by Deqo Software Ltd (11594409) [trading as Metro Retro]. We are a software product company based in the UK making tools to enhance team productivity.

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union and the United Kingdom and we are responsible as ‘processor’ of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of our website: metroretro.io only.

Throughout our website we may link to other websites owned and operated by certain trusted third parties to provide users with support features and analytics for our website. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.

Our collection and use of your personal information

We collect personal information from you either directly, such as when you register with us or contact us or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below), or if such is contained in any of your Notes.

The personal information we collect about you depends on the particular activities carried out through our website. This information includes:

• your name and email address

We use this personal information to:

• create and manage your account with us
• provide goods and services to you
• notify you of any changes to our website or to our services that may affect you
• improve our services

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

• consent: where you have given us clear consent for us to process your personal information for a specific purpose
• contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
• vital interests: where our use of your personal information is necessary to protect you or someone else’s life
• public task: where our use of your personal information is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law
• legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Who we share your personal information with

We routinely share your email address and name with our support tool provider Intercom and our email service provider SendinBlue. This data sharing enables us to send marketing emails to opted in users via SendinBlue plus the ability to offer support to users via Intercom. Some of these third party recipients may be based outside the United Kingdom and European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the UK and EEA’.

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

Transfer of your information out of the UK and EEA

We may transfer your personal information to the following which are located outside the United Kingdom (UK) and European Economic Area (EEA) as follows: 

• USA in order to utilise the Intercom service which provides our in-tool support feature.

Such countries do not have the same data protection laws as the UK and EEA. While the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the UK and EEA, any transfer of your personal information will be subject to equivalent safeguards as permitted under GDPR Article 46(5) of the General Data Protection Regulation) that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information. To obtain a copy of such safeguards see here: https://www.intercom.com/help/en/articles/1385437-how-intercom-complies-with-gdpr

See ‘Cookies and other tracking & analytics technologies’ for details of the information submitted to Intercom. You may opt-out of having this information collected or submitted to Intercom; to do so please contact us at contact@metroretro.io.

If you would like further information please contact us (see ‘How to contact us’ below). We will not otherwise transfer your personal data outside of the UK OR area comprising the UK and EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Cookies and other tracking & analytics technologies

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We only use strictly necessary cookies within our service to maintain a users logged in session. Once this session expires or a user logs out then the cookie is removed. However, Metro Retro does utilise third party analytics tools (see below) and Google, GitHub and Slack social login integration which also use cookies. If you would like information on how they use cookies, please refer directly to their websites. Additionally, you can find further information on how third parties and your browser may use cookies here: aboutcookies.org. 

We use analytics tools to gather user information whilst they use the service. This is to allow the Metro Retro team to analyse how, when and why you use the service in an attempt to improve and innovate the product.

In particular, we provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom’s use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us: contact@metroretro.io.

Marketing

We would like to send you information about products and services, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by email, 

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes upon registration  Click here /account to see what this form looks like and review your preferences.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

• contacting us at contact@metroretro.io
• using the ‘unsubscribe’ link in emails
• updating your marketing preferences here /account

It may take up to 7 days for this to take place.

For more information on your rights in relation to marketing, see ‘Your rights’ below.

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

• fair processing of information and transparency over how we use your use personal information
• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances
• claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

• email us at contact@metroretro.io 
• let us have enough information to identify you: name and email address 
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information to which your request relates [including any account or reference numbers, if you have them]

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: [0303 123 1113].

Changes to this website privacy policy

This website privacy policy was published on 29th April 2019 and last updated on 30th January 2021.

We may change this website privacy policy from time to time, when we do we will inform you via a pop up on service entry to reconfirm acceptance to the change in terms and policies. .

How to contact us

Please contact us at contact@metroretro.io if you have any questions about this privacy notice or the information we hold about you.

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This is the Privacy Policy that was valid up to 30th Jan 2021.

Privacy Policy

Last updated 11th October 2019 00:00 (GMT)

Personal Data Collected

In order for Metro Retro to operate effectively it is required to collect certain pieces of user data. This can be broken down into three areas:

1 – User Supplied: This encompases the email address, first & last name and marketing message preferences provided by users upon account creation. It also refers to any direct contact a user has with the Metro Retro team e.g. a support question via the Help icon.

2 – Automatic User System Activity: This includes logging of user behavior within the system. Specifically, but not limited to, logins, creation or joining of boards, tutorial participation and error tracking.

3 – Third Party Supplied: Metro Retro uses third party systems within its service, specifically notably Google, Github & Slack social login integration. As a result, Metro Retro will receive basic profile information from these third parties through the authorization procedures followed by that service. We only use name, email and profile picture data from these integrations.

Metro Retro requires a user to actively accept and acknowledge both Terms of Use and the Privacy Policy for the service upon account creation. These can both be viewed at any time by the user from the links at the bottom of the landing or dashboard pages. Metro Retro do not request any “Sensitive Personal Data”. Metro Retro also do not pass any personal data to any other software/system or third parties, unless required to do so by law.

Personal Data Usage

Users personal data will be used where it is necessary to enable us to provide you with the service as part of our agreed terms and conditions with you. This includes using your personal data for the following purposes:

• Contact by Metro Retro to the user
• Linking user created content to an account for returned use by the user(s)

We are unable to provide you with an account if you do not provide us with your name and email address.

We may also process your personal data, where it is in our legitimate interest to do so to improve our service, such as by understanding user activity levels in an attempt to ensure and improve software stability and performance and to analyse usage.

Personal Data Storage

Users personal data is stored in a cloud database service hosted within the EU. Data is transmitted between users and Metro Retro using standard encryption methods (HTTPS/WSS).

Personal Data EU Legislation (GDPR)

Metro Retro makes all attempts to comply with UK Data Protection legislation which is currently the European General Data Protection Regulation (GDPR) in conjunction with the Data Protection Act 2018. Full information on this regulation can be found here: https://eugdpr.org.

You have the right to lodge a complaint with the ICO if you have concerns about the way your personal data is being handled: casework@ico.org.uk.

Access to Personal Data

In compliance with GDPR policy, all Metro Retro users have the right to access, modify or delete their personal data being used by Metro Retro. You can also request that we restrict what we use your data for by asking us to deactivate your account so that we only store your data but undertake no further processing. You can ask us to stop using or processing your data as well where it is not necessary to fulfil our legal obligations. If you no longer wish to use our product, you can also ask us to cancel your account. This is known as an “Individual Rights” request. Should a user wish to make such a request, then they will need to email: contact@metroretro.io and provide the following information within the body of the email:

• Users first and last name
• Users email address
• Attachment confirming users identity (matched against first & last name)
• A clear explanation of the personal data that the user would like to enforce their privacy rights on.

Metro Retro commit to acknowledging your email within 72 hours, and will potentially request additional information. Once the request from the user if understood by Metro Retro, the personal data request will then be processed within one month of the identification being received.

Please be aware that is a users responsibility to update their own data and to request these updates of Metro Retro where necessary.

Changes to Personal Data Use, Storage & Collection

In the event that Metro Retro require an update to the way they use, store or collect users personal data, they will notify a user directly by email. They will also force the customer to renew their acceptance of the Terms of Use and Privacy Policy on the sign in/up page at entry to the software.

Data Breach

In the event of a data breach, Metro Retro will inform the local Information Commissioners Office (ICO) within 72 hours of the breach being found. Metro Retro will also contact all affected users to alert them to the breach and offer them the opportunity to change or delete their account details.

Contact from Metro Retro

Metro Retro will only contact users with information that they deem important to continue using the software or to maintain a user’s rights. They will use the email address provided by the user on account creation. Should a user wish to contact Metro Retro, they can do so by using the following email address: contact@metroretro.io.

Additionally, if a user has opted in to receiving marketing or product messages from Metro Retro, then we will contact them with these messages on the email address provided upon account creation. Users have the ability to opt in or out of these messages at any point and can do so by visiting their account page and unchecking “Subscribe to periodic updates from the Metro Retro team”.

Cookies

Metro Retro only uses strictly necessary cookies within its service to maintain a users logged in session. Once this session expires or a user logs out then the cookie is removed. However, Metro Retro does utilise third party analytics tools (see below) and Google, GitHub and Slack social login interation which also use cookies. If you would like information on how they use cookies, please refer directly to their websites. Additionally, you can find further information on how third parties and your browser may use cookies here: aboutcookies.org.

Analytics

Metro Retro uses analytics tools to gather user information whilst they use the service. This is to allow the Metro Retro team to analyse how, when and why you use the service in an attempt to improve and innovate the product.
In particular, we provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom’s use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us: contact@metroretro.io.

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